DeskRook is in development. A new way to deliver remote support is taking shape.
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Purpose-built for IT support

Remote support,
without the noise.

Meet DeskRook. A focused, centrally hosted remote-support platform taking shape for IT teams, MSPs and the people who keep things running.

Explore the platform Talk to us
Currently in development · No public access yet
Concept interface · illustrative data
01For the support team
Workflows shaped around real technicians, not extra administration.
02One hosted platform
Built as a managed service, not something every customer has to host.
03Clarity at every step
Connection, organisation and visibility without unnecessary clutter.
What we're building

Everything your technicians need.
Less of what they don't.

DeskRook is designed around the essentials of a dependable support session, with room for growing teams and more demanding workflows.

Attended remote support

Offer help on demand, with a lightweight client and a clear connection flow for the person receiving support.

In development

Unattended access

Organise enrolled devices and reconnect to machines you manage through the company workspace.

In development

Company workspaces

Keep teams, devices and access boundaries organised in a multi-tenant service.

In development

A calmer device view

Find devices by site and category, with expandable lists that make large estates easier to navigate.

In development

Session tools

A practical toolkit for support work, including clipboard, file transfer and session controls.

In development

Activity visibility

Make it easier to understand connections, availability and administrative activity.

In development
Feature descriptions reflect the product direction. Availability will be confirmed at launch.See the platform direction
Why DeskRook

Good support shouldn't be a maze of menus.

When somebody needs help, the software should make the next step obvious. DeskRook's interface is being shaped around simple, repeatable support workflows.

The thinking behind DeskRook
Give the technician a clear path to the device. Let them focus on solving the problem.
THE PRINCIPLE BEHIND THE PRODUCT
A familiar flow

From problem to connected, with fewer steps.

Whether support is requested in the moment or a device is already enrolled, the experience should feel predictable from start to finish.

01 /

Get the right device

Use an attended support code or find a previously enrolled endpoint.

02 /

Start the session

Apply the appropriate authorisation and connect from the technician workspace.

03 /

Do the work

Use the tools you need, then leave a useful record of the connection.

A simpler support journey
Connection, made clear.
Customer requests supportAttended session
Step 01
Session is authorisedIntentional access
Step 02
Technician connectsReady to get to work
Step 03
Illustrative workflow · final product may differ
Common questions

Getting to know DeskRook.

A few useful answers while the platform is still taking shape.

Can I use DeskRook today?

Not publicly. DeskRook is in development and the commercial service has not launched. Contact us if you'd like to discuss the project.

Is DeskRook self-hosted?

No. DeskRook is being built as a centrally hosted SaaS platform operated by DeskRook Ltd, with independent company accounts and enrolled devices.

Which operating systems are supported?

Windows and macOS clients are part of current development, with Linux on the product roadmap. Supported versions and platform availability will be published before launch.

Is pricing available yet?

Not yet. Subscription plans and licensing are being worked out ahead of the first commercial release.

Let's talk

Interested in where we're heading?

Have a question, want to share a support workflow, or simply want to know more about DeskRook? We'd like to hear from you.

Contact DeskRook